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Expert Insights
Generative AI: The Story of Elevating Customer Service Quality (Part 2)
Continuing with part 1: "Generative AI: The Story of Elevating Customer Service Quality", Generative AI (Gen AI) has emerged as a game-changing technology, enabling companies to deliver personalized experiences, optimize marketing efforts, and improve customer retention. In this blog, we’ll continue with Gen AI applied throughout the entire customer experience journey, along with real-world examples […]
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Generative AI: The Story of Elevating Customer Service Quality (Part 1)
Artificial Intelligence (AI) has been applied in customer service since the 2010s, but Generative AI (Gen AI) has taken its potential to a whole new level. Moving beyond fixed, scripted responses, Gen AI can generate personalized content and responses tailored to specific contexts when engaging with customers. The global market for Gen AI in customer […]
Cloud Migration Success with AWS MAP Framework
The cloud has undeniably transformed the business landscape. From startups to multinational corporations, organizations across industries are increasingly adopting cloud computing to drive innovation, enhance efficiency, and gain a competitive edge. Cloud migration, the process of transferring data and applications from on-premises infrastructure to a cloud-based platform, has become a strategic imperative for many businesses. […]
Cosmos 101: The Interconnected Blockchain Ecosystem Explained
1. What is Cosmos? Unlike traditional blockchains like Bitcoin, Ethereum, or Solana, Cosmos is a network of independent blockchains, each powered by the Cosmos technology stack known as the Interchain Stack. This platform offers a parallel scaling solution for projects requiring a high degree of customization while aiming to be part of an interoperable ecosystem. […]
SotaTek's Guide to Clean Code: Best Practices for High-Quality Software
Imagine software projects delivered on time, within budget, and with developers who genuinely enjoy their work. This isn't wishful thinking; it's the potential of clean code. In a field often overwhelmed by complexity, clean code offers a path to efficiency and collaboration. By adopting simple yet powerful practices, you can transform your codebase into a […]
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