Our client is a leading car and motorcycle manufacturer based in Vietnam, operating a network of hundreds of agencies and showrooms nationwide. They have strategically integrated several essential systems into the Salesforce platform, including order management, customer management, and customer care call centers.
This integration has played a pivotal role in enhancing their operational efficiency and customer service capabilities. As part of their ongoing digital transformation, the deployment of Salesforce Commercial Cloud has become integral, facilitating the consolidation and optimization of their systems management processes.
The client faced the challenge of managing multiple systems spread across their extensive network of agencies and showrooms. To streamline operations and enhance efficiency, they sought to deploy Salesforce Commercial Cloud. This platform was crucial for integrating and centralizing their diverse systems, including order management, customer relations, and customer care. By adopting Commercial Cloud, the client aimed to achieve greater operational agility, improved data visibility, and enhanced scalability
To address the client's challenges and meet their objectives, SotaTek implemented a comprehensive solution leveraging Salesforce Commercial Cloud over a six-month period. Key initiatives included:
- Expansion of Product Offerings: SotaTek developed capabilities within Commercial Cloud to introduce new selling items such as gadgets and spare parts, enhancing the client's product diversity and market competitiveness.
- Integration via REST API: The team seamlessly connected Commercial Cloud with other existing systems using REST APIs, ensuring smooth data exchange and interoperability across platforms.
- System Optimization: SotaTek performed rigorous system audits, editing displays, and resolving bugs to enhance system performance and user experience.
- Payment Method Enhancement: New banking transfer methods were developed and integrated into the Commercial Cloud platform, providing customers with additional payment options and improving transaction efficiency.
This strategic approach not only addressed immediate operational needs but also positioned the client for sustained growth and enhanced customer satisfaction.
Following the successful design and deployment of Salesforce Commercial Cloud, our client achieved significant enhancements across their operations. They expanded their product offerings to include gadgets and spare parts, optimized system connectivity via REST APIs, resolved system bugs, and introduced new banking transfer methods.
These improvements streamlined processes, enhanced customer satisfaction, and positioned the client for continued success in a competitive market environment.
